ARRTECH SOC — Level 1
Keep the lights on and the data flowing. Our operational monitoring tier ensures platform health and reliable visibility.
Scope of service
System monitoring
Continuous oversight of platform services and components; rapid response to alerts and anomalies.
Log source onboarding
Add and validate sources; ensure parsing, normalization, and attribution.
Feed health checks
Detect stalled or broken pipelines early to prevent visibility gaps.
Correlation rule care
Routine updates and hygiene to maintain detection quality; noise reduction.
Report assurance
Verification that key and default reports run reliably for stakeholders and audits.
Escalation paths
Clear runbooks and hand‑off criteria to your team or higher‑tier services when events warrant.
Operating model
- Business‑hours coverage with on‑call for platform health (customizable)
- Monthly health reports and recommendations
- Ticketing integrations for change and incident workflows
Contact: info@arrtech.ai · +1 (408) 752 55 44